SMS Opt-In Consent — Evidence of Collection Methods

1. Online — website checkout, rent-to-own application and customer portal

Customers opt in on our website at treasurechesttn.com. Both boxes are unchecked by default and are presented separately, so a customer may take the transactional program, the marketing program, both, or neither, and complete their purchase either way. A customer who has signed in to their account on our customer portal may also opt in from their dashboard, where the mobile number already on their account is shown in full above the box; the box is unchecked by default, and the portal never lets a customer change that number.

• Website checkout — treasurechesttn.com/checkout — customer information steptransactional
• Website checkout (optional marketing opt-in) — treasurechesttn.com/checkout — a separate, second checkboxmarketing
• Online rent-to-own application — treasurechesttn.com/checkout — rent-to-own application steptransactional
• Website contact form — treasurechesttn.com/contact — shown only once a phone number is enteredtransactional
• Customer portal — after signing in — treasurechesttn.com/portal — the account dashboard, after the customer signs in with a one-time code. The mobile number already on their account is shown in full above the box, which is unchecked by defaulttransactional

The online rent-to-own application presents the transactional checkbox quoted above, unchecked, on the same step that collects the applicant's mobile number. It is the same checkbox component and the same wording used on every other screen documented here. That screen is shown in section 3, where the identical in-store application is pictured.

2. In-store self-service kiosk

A customer-operated kiosk on our sales floor. The customer completes it themselves; no member of staff completes it for them. The kiosk sign-up is the customer information sheet: it shows the same printed disclosure as our paper forms with a box for the customer to type their initials — a blank box means they declined — and the completed sheet is filed to their customer record automatically. The separate rewards box on the same screen is a marketing opt-in and is worded as one.

• In-store kiosk sign-up — Customer-operated kiosk on the sales floormarketing
• In-store kiosk customer information sheet — Customer-operated kiosk on the sales floor — the customer types their initials beneath the printed disclosure wording, and the completed sheet is filed to their customer recordtransactional
• In-store kiosk checkout — Customer-operated kiosk on the sales floortransactional

3. In-store, staff-assisted

A member of staff enters the customer's details on these screens, and consent is captured in one of two ways. At the register and for an in-store rent-to-own application, staff record the consent on the customer's behalf, only once the customer has been shown the printed disclosure and has initialed it or asked for text updates directly. At the repair desk — and on a technician's tablet in the customer's own home — the customer types their own initials on the screen instead, against that same printed disclosure. Both wordings are reproduced in full below.

• Register (POS Quick Sell) — Entered by staff at the register, against the printed disclosure belowtransactional
• Repair intake — Signed by the customer at repair intake — at the service desk, or on the technician's tablet in their home — against the printed disclosure belowtransactional
• In-store rent-to-own application — Entered by staff, against the printed disclosure belowtransactional

4. Printed paper forms

The disclosure printed onto our rent-to-own and repair paperwork, and handed across the counter as a slip. It carries two separate initial lines — one for account messages and a second, optional line for marketing — so a customer may take either programme, both, or neither on one piece of paper. A blank initial line means the customer declined that programme. This is the exact text on the paper.

• Printed paper forms — Rent-to-own and repair paperwork signed in the store, and the customer information sheet — initialed on paper, then recorded by an employeetransactional
• Printed paper forms (optional marketing line) — The SECOND initial line on the same slip, added 2026-08-31 — left blank the customer receives no marketing messages and their account messages are unaffectedmarketing

Confirmation messages

A customer who opts in receives ONE confirmation message, never two. A customer who opts in to account messages — whether or not they also opt in to marketing — receives the first message below. A customer who opts in to marketing ALONE receives the second. The same rule applies when a customer restores a previous opt-in by replying START: one message, describing what the number now holds.

Opting out

Customers may reply STOP to any message to opt out, and will receive one final message confirming they have been unsubscribed. A STOP sent to either of our numbers ends both programs (account texts and marketing) in our records; a customer who wants to leave only one program may tell us in store or by phone. Replying HELP returns help information and our phone number, (931) 474-9473. Opting out never affects a customer's ability to buy, finance, take delivery, or have an appliance repaired.

Replying START after a STOP restores only the consent this number gave before, under the wording it was given to. A number that never opted in is sent instructions and is not enrolled. Each restoration is recorded as its own consent event:

• Text reply START after a STOP — The customer texts START (or UNSTOP / YES) to one of our numbers. Only a consent this number gave before is restored, under the wording it was given to; a number that never opted in receives instructions and is not enrolledtransactional
• Text reply START after a STOP (marketing, if previously opted in) — As above — the marketing opt-in is restored only if it existed before the STOPmarketing